If you’re serious about your firearms then you’ve undoubtedly heard the name Stag Arms. This Connecticut-based company has risen to the top of the heap in terms of manufacturers offering quality AR-15s.
At one point, they were even manufacturing the much in-demand featureless AR-15. But what do we really know about Stag Arms? And why has their name been in the news in the last few years?
I’ll answer both of those questions by breaking down Stag Arms’ reputation as a manufacturer, the value and quality of their product line, and what consumers are saying about this popular purveyor of firearms.
- Get Great Guns and Ammo Deals!
- The History of Stag Arms
- Stag Arms Model 15 O.R.C. (Formerly the Model 3)
- Stag Arms Model 15 Retro (Formerly the Model 4)
- Stag Arms 15 Varminter (Formerly the Model 6)
- Stag Arms 3TM
- Stag Arms 9 Tactical (Formerly the Model 9T)
- Stag Arms Model 15 M4 (Formerly the Model 1)
- Stag Arms Stag 10
- Stag Arms Barrels
- AR-15 Lower Receivers
- Stag 15 Valkyrie Series
- Parts and Accessories
- Customer Service
- Stag Arms Discounts
- Stag Arms Reputation
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The History of Stag Arms
Founded in 2003, Stag Arms earned an early reputation for innovation after putting out their left-handed AR-15s, rifles that utilize a mirror image upper and a reversed ejection port.
The company first came under fire in December of 2015, when its CEO Mark Malkowski copped to manufacturing hundreds of unserialized firearms, including several dozen machine guns. The Bureau of Alcohol, Tobacco, Firearms and Explosives required Malkowski to divest all interest in Stag Arms.
The whole case was baffling to many in the gun community since Malkowski had been a staunch proponent of stricter gun laws and had even been named National Shooting Sports Foundation’s “Business Person of the Year” in 2014.
The charges came after ATF agents inspecting Stag Arms’ facilities discovered approximately 3,000 rifle receivers and more than 20 mag gun receivers without serial numbers. Additionally, they found that Stag Arms had not complied with manufacturing record keeping requirements.
All of this could have been the end for Stag Arms, were it not for White Wolf Capital, a private equity firm, who announced their acquisition of the manufacturer in February of 2016.
“We are very excited to add Stag to our portfolio of outstanding companies in the firearms industry,” said White Wolf Managing Director Elie Azar in a press release at the time. “Stag is an iconic brand with a well-deserved reputation for product excellence and world-class customer service.”
Now that we’ve learned a bit about the history of Stag Arms, let’s explore their varied product line and what makes them a worthy provider of premium firearms.
Stag Arms Update: Since ownership changed over, the company has ramped up the manufacturing of their product lines to include new AR10 rifles and additional calibers …
- Stag Arms’ AR10s include a 6.5 Creedmoor and .308 Winchester
- Additional calibers include .224 Valkyrie and 6.8 SPC II
Stag Arms Model 15 O.R.C. (Formerly the Model 3)
Stag Arms solidified their spot in the modern marketplace by offering some of the best AR-15s at affordable prices. Since then, they have continued to develop some of the most impressive AR offerings, not least of which is the Model 15 O.R.C. (Optics Ready Carbine).
A semi-automatic tactical rifle chambered in 5.56 NATO, the Model 15 O.R.C. is Stag Arms’ least expensive AR-15 model at an average price point of $799 — less than the original Model 3.
Featuring a short sixteen-inch barrel with a chrome lined bore a six-position collapsible stock, it boasts a gas-operated firing system that delays the recoil until your round is spent. Offering a 1/7 Twist, Thermoplastic Handguard, with 30rd PMAG and Magpul Enhanced Trigger Guard, the Model 15 O.R. C. comes in right or left-handed ejection.
It’s got tons of airflow which helps to keep temp down, and the tried and true A2 flash hider. There’s really nothing negative that can be said about this rifle except, perhaps, the lack of front or rear sights. But the Diamondhead Versa Rail System more than makes up for where it’s lacking.
*This series is available in Rifle, Rifle Kit or Upper
Stag Arms Model 15 Retro (Formerly the Model 4)
The Stag15 Retro Rifle (formerly the Model 4) is just what you’ve been looking for … high quality, durable, and military proven. The 15 Retro is made to mil-spec standards with a removable A3 carry handle, A2 buttstock with trap door for storage, and an 11.5” thermoplastic handguard with double heat shields.
The Stag 15 Retro Rifle features a 5.56x45mm NATO chamber 20” 1/8 twist barrel, A2 birdcage flash hider, mil-spec charging handle and a mil-spec manganese phosphate coated M16 BCG.
In addition, the Stag 15 Retro Rifle comes in right or left-handed ejection and is available in Rifle, Rifle Kit or Upper. MSRP – $899.99.
Stag Arms 15 Varminter (Formerly the Model 6)
The Stag Arms 15 Varminter (Formerly the Model 6) is another 5.56 NATO-chambered piece that’s a bit pricier than its predecessor — at $1,084.99. But, you get what you pay for and this predator delivers on all fronts.
Personally, I prefer the 15 to the 6 because I’ve found that it outperforms when it comes to long range shooting and wide berth of damage. The Stag Arms 15 Varminter features a Magpul Enhanced Trigger Guard and 10rd PMAG and is available in right or left-handed ejection.
All in all, I’d say this one’s an excellent choice for most shooting purposes. It’s definitely a beast when it comes to bagging small to medium game. In addition, it wreaks havoc on targets. As with most rifles, you’ll want to pair this one with a good scope.
The Stag 15 Varminter Series is available in Rifle, Rifle Kit or Upper. This model packs some serious punch and is a solid choice indeed!
Stag Arms 3TM
This baby is designed for the boys in blue and has since been discounted for the Stag 15 Tactical Series. With input from LEOs and an upper with a flat top rail, the 3TM is a sight for sore eyes.
It’s got a sixteen-inch, 4140 steel, chrome-lined, government-profile manganese-phosphate-coated barrel that features a 1/7” twist, Stag 15 M-LOK SL Handguard, MOE Pistol Grip, CTR Stock, 30rd PMAG, and Enhanced Trigger Guard.
The carbine-length gas impingement system and A2-style flash suppressor or just two of the things that make this one badass. The handguard is a dream, especially if your hands cramp up easily as mine do. It’s comfortable and won’t kill after rapid fire or competition shooting.
At $969.99, it’s a steal of a deal. It’s more lightweight than the 6 at 7.5 pounds, and it can also shoot .223 in addition to the standard 5.56 NATO. In addition, the Stag Arms 3TM comes in right or left-handed ejection and the series is available in Rifle, Rifle Kit or Upper.
Stag Arms 9 Tactical (Formerly the Model 9T)
At $1229.99, the Stag Arms 9 Tactical (formerly the Model 9T) is more expensive than any of the other models we’ve tackled thus far. But before you write it off as an overpriced hunk of junk, let’s review the specs.
The Model 9 Tactical has been called a “game changing 9mm carbine,” and that ain’t no joke. It’s the first line of 9mm AR-15s that Stag Arms has put out and it’s rewriting the rules of what an AR can be. The 9 Tactical features a dedicated nine milli lower instead of the modified 5.56 NATO lower that’s become so basic.
It can fire the same ammo as a concealed-carry pistol and has an extended range of 200 yards. The New Upper/Lower receiver design is forged from 7075 T6 aluminum with a type 3 hard coat anodizing material.
Like the 8T, it has front and rear Diamondhead sights. The Model 9 Tactical is available in right or left-handed ejection and the Stag 15 M-LOK SL Handguard is extremely comfortable. In addition, this model features an MOE Pistol Grip, CTR Stock, Enhanced Trigger Guard, and Enhanced Deflector.
The unique 9mm trigger and ejection assembly alone are awe-inspiring. In terms of primo AR-15 furniture, this is the one. That may not be saying much considering that all of Stag Arms’ AR-15s have quality features, but this one qualifies for Gun Porn Gazette if such a thing exists.
Stag Arms Model 15 M4 (Formerly the Model 1)
Speaking of going back to basics, the Model 15 M4 remains an awesome firearm. At $869.99, it’s affordable as well as accurate. With a 1/7” twist and enhanced trigger guard, the durable military-grade design and mil-spec standards make for a formidable firing range experience.
Just because it’s cheap doesn’t mean that it’s trash. The simplicity of it is part of its charm. Another sixteen-incher, the Model 15 M4 is the ideal range gun. I wouldn’t call this one a serious firearm for tactical operations, but it’s a lot of fun nonetheless.
Like most others, it can take .223 despite being chambered for the 5.56 NATO. This series is available in Rifle, Rifle Kit or Upper and is available in right or left-handed ejection.
Stag Arms Stag 10
The Stag 10 is the latest innovation from Stag Arms. A .308 caliber rifle, the “Stag 10” is now available in a left-handed variant as well as a 6.5 Creedmoor. The Stag 10S 22″ 6.5 Creedmoor Rifle was specifically designed for long range accuracy with less recoil to reach your target.
The Stag 6.5 Creedmoor line features a Stag Slant Cut and includes uniquely designed parts for the lower to guarantee the best fit between the upper and lower. The remainder of the rifle utilizes the DPMS platform for parts compatibility.
In addition, the Stag 10S 22″ features a 6.5 Creedmoor chambered 22″ 1/8 barrel, Lantac 762 Dragon Compensator, 16.5″ Stag M-LOK Handguard and a QPQ Nitride BCG.
The variety with this one would be hard for any competitor to beat as the company offers the following: AR10 in LH 24” (Creedmoor), 10S LH 22” (Creedmoor), Standard 10 24” (Creedmoor), 10S 22” (Creedmoor), Keymod (.308), M-LOK (.308), 10S LH (.308), 10 LH (.308), 10S LH KEYMOD (.308), 10S LH M-LOK (.308), 10S (.308), Standard 10 (.308), 10S KEYMOD (.308), 10S M-LOK (.308), 10 LH 24” BONES (Creedmoor), 10 LH 22” BONES (Creedmoor), 10 24” BONES (Creedmoor) and 10 22” BONES (Creedmoor).
And, as always, every complete rifle from Stag Arms comes with a Transferable Lifetime Warranty, an Infinite Shot Barrel Guarantee, a magazine and a rifle case.
Stag Arms Barrels
This manufacturer also offers a wide range of barrels from the 16” 5.56 M4 Nitride Barrel with a 1.9 twist to the 24” 5.56 SS Bull Barrel Assembly. Here’s a quick look at how they vary in terms of price and features.
The 24” 5.56 Bull Barrel sells for $199.99 and has a 1/8 twist. It’s made from 410 stainless steel. The diameter at the gas port is .936”. The best thing in their online store are their barrel assemblies. Granted, the prices may seem pretty high compared to the barrels themselves, but you’re getting everything you’ll need.
The Crowned 16” 5.56 M4 Barrel Assembly sells for $269.99 — you get to choose between an A2 F-marked front sight, an F-marked front sight without the bayonet lug, a railed gas block or a low profile gas block.
The 24” 5.56 SS Bull Barrel Assembly sells for $329.99 and again, is a bit expensive, but you’re getting your money’s worth. Additionally, it includes all the necessary parts to attach the barrel to your upper receiver.
AR-15 Lower Receivers
Many avid shooters like to upgrade an AR-15. This may include AR furniture upgrades, high-tech optics or upper receivers.
But if you’re in the market for a top shelf lower, Stag Arms has a stripped lower receiver for just $99.99 that features a mil-spec .250” small pin and type 3 anodized hard coat. Depending on where you purchase one, you can usually add additional options such as a 6-position stock hardware kit or an adaptive tactical stock.
Stag 15 Valkyrie Series
The Stag 15 Valkyrie Series is chambered in the all new .224 Valkyrie cartridge, created by Federal Premium® Ammunition. Built around an 18” 416R Stainless Steel Fluted Heavy Barrel, the 224 Valkyrie cartridge provides less wind drift and drop than all other loads in its class and stays brisk past 1,300 yards.
The Valkyrie features Two-Stage Match Trigger, coated in Nickel-Boron, designed specifically for precision shooting. Each pull is smooth and consistent to ensure that this trigger will enhance the shooters ability to create tighter groups at the furthest distances.
The rifle is finished with a Magpul PRS Stock, Aluminum Enhanced Trigger Guard, Hogue Pistol Grip, and Manganese Phosphate coated, chrome lined .224 Valkyrie/6.8 SPC II bolt carrier group. The 224 Valkyrie cartridge is the new choice for both long-range target shooters and hunters!
Parts and Accessories
One area that Stag absolutely excels in is AR-15 parts. Their builders sets are some of the best around and you’ll get everything you need from them. The Stag 10 Upper/Lower Combo is really something else and I dare you to find a cooler design.
The upper uses a DPMS High Profile with a tang height of .210 and the assembly features a picatinny rail and installed forward assist.
The prices aren’t so great, but if you’re going with Stag Arms for your AR needs, you might as well trick it out with the proper parts. Their site has a range of handy accessories, many of them listed on their Quick Ship page.
The prices on these items are extremely low and seem to me to be an excellent value. For example, the field repair kit only costs thirty-two bucks and includes all of the parts that are usually lost or broken during the course of owning a rifle.
If you want to get super serious about gun maintenance, there’s the Breakthrough Cleaning Kit & Stag Arms Parts Kit Bundle for $122.95. This one’s got everything you could possibly need to properly clean and maintain a .223, 7.62 and 9mm.
It comes with 3 nylon bore brushes, 2 brass patch holders for .22 cal and .30 cal, a lightweight Velcro front soft case, 1 two ounce bottle of Breakthrough Military Grade Solvent, 1 two ounce bottle of Battle Born High-Punty Oil, 1 packet of Battle Born Grease, 2 buffer retainer springs, 2 buffer retainers, 2 extractor spring inserts, 4 pivot/takedown detent pins, 4 pivot/takedown detent springs, 2 safety detent pins and 2 safety detent springs.
That’s to say nothing of everything you get in the bolt rebuild kit that’s included (camp pin, disconnector, extractor pin, firing pin, hammer spring, mag catch spring, trigger spring, etc.). Seriously, they’ve really thought of everything with this one.
That’s the thing about Stag, they have a reputation that’s founded, first and foremost, on being a reliable parts dealer which is why many people don’t immediately think of them when it comes to AR-15s, but as we’ve seen here, their firearms are almost always as admirable as their parts and accessories.
Stag Arms are known for their customer relations and return/exchange policies. Unused products can be returned within fifteen days of their arrival. In addition, their customer service department is on standby to respond to return requests.
As one user on Reddit was quick to point out, “Stag’s firearms are a little higher [in price] than core15 but they provide truly first class customer service and warranty. They even warrant the barrel with an ‘infinite’ shot guarantee which we know is impossible so they are pretty much saying if you shoot out the rifling we will give you a new barrel.
“While stag arms hasn’t been producing complete firearms for as long as other major companies they have been supplying factory parts to many major companies rumored to include Colt, FN, and S&W as well as tons more!”
Of course, not everyone has the same experience with a manufacturer and Stag Arms is no exception. Elsewhere on Reddit, a user had this to say about their experience ordering from Stag: “I placed an order with Stag Arms over two months ago, the order is still listed (on stag’s website) as, ‘awaiting fulfillment.’
“I know Stag has had some internal issues and I’m beginning to wonder if this company is going to shut down and keep my money…I used their, ‘contact us’ portal on the website and got zero response, called customer service and was told they were working on completing my order (two weeks ago).”
A user responding to this post echoed the sentiment, saying, “I became a Model 2 owner a month ago…I contacted customer support because I think my front sight is a little bent and see if they can replace it but they haven’t emailed me back.”
However, it is worth noting that these user experiences were posted to Reddit 11 months ago when the company was in a state of transition. And as usual, responses were divided with one user replying, “I ordered a barrel…3 weeks ago and I got it within a week even though the website said it was going to take a month.”
As far as refunds are concerned, Stag asks customers to expect a 2-3 week processing period before refunds are issued.
Update From Stag Arms Customer Service:
- The company has recently hired additional internal support to help in assisting customers
- Refunds: Processed in 1-2 business days. When the refund hits, it will depend on the credit card company
- Lifetime Transferable Warranty and Infinite Shot Barrel Guarantee
Perhaps in response to some of the consumer complaints about the lengthy lag time on orders, Stag is currently advertising their Quick Ship Page in a slideshow on their homepage.
Bear in mind, however, that not all of their products can be found on the Quick Ship page. But those that are ship within two business days. Users are advised to punch in the coupon code FAST AND FREE to automatically receive free shipping at checkout.
Quick Ship items include their builders sets and the Stag 10 Upper/Lower Combo.
Update From Stag Arms Shipping:
- The company has recently hired additional internal support to help in shipping products as quickly and efficiently as possible
Stag Arms Discounts
Stag Arms occasionally offers their customers discounts. Since August is National Shooting Sports Month, they are currently giving customers a 20% off discount on all non-sale products. They also do American Summer Giveaways that are worth as much as $2,200.
Stag Arms coupon codes are also available through multiple sites. Hotdeals.com offers a 60% off Stag Arms promo code for August 2017. Naturally, the more typical range is 10% or 20% as in the case of Offers.com’s 20% off code for AR-15 upper halves.
Stag Arms Reputation
Stag Arms have garnered a strong street rep with most consumers giving them a four-star rating and multiple forum posts raving about their great products and superior customer service.
One forum member posted a thread asking other members for good reasons not to buy an AR-15 from Stag Arms and the responses were virtually unanimous in favor of the manufacturer.
- One responder wrote, “Stag is a reputable brand name. Honestly, there are few and far companies that churn out truly bad Ars and even then its bits and pieces. Now nearly all will ‘work.’ “The fit and finish may differ…Go for it brother!”
While some suggested that there were “better” options available, nearly every poster was a proponent of Stag with one member writing, “Very happy with my stag arms rifle. I got it used and already registered it for the lifetime warranty which is now transferable to second owners also.”
After skirting notoriety, Stag Arms has cemented their reputation as one of the greatest and most innovative AR-15 manufacturers in the United States. Now that the controversy has passed and the smoke has cleared, Stag Arms’ line of top notch firearms are on fire. Are there cheaper options out there? Sure.
But with Stag, you’re dealing with a company that’s committed to Research and Development. Just look at those nine millis. And when you’re done looking at them, be sure to give them a test run.
* Important Message from Stag Arms:
- The Stag Arms 8T has been discontinued
- Complete Gun Kits have been discontinued
- Our Rifle Kits come with everything you need to build your rifle, minus a stripped lower receiver!
57 thoughts on “The Essential Guide to Stag Arms [Updated for 2023 + Review]”
Stag was growing great way before “Skirting notoriety”.
Not great at communicating with customers. Made an order several weeks ago. Emailed several days ago. Nothing. They still charged my card tho. Boo.
Me too. I ordered in late Nov. Dec 4 my status was changed to ‘awaiting shipment’ but nothing else. I sent several emails with no response. My buddy, who have 2 stag rifles, told me they used to have the best customer service. Not impressed at all so far.
Hi Richard M & Jeff C,
We apologize about the lack of communication on your orders. We would like to hear about your order experiences, as it will assist in improving in the future. Please contact us at [email protected].
Does anyone know anything about the Stag 15 LEV2 Upper they have on special on their website for $289.00 ???
Is a good deal, but don’t expect it until after Christmas. I order mine the beginning of December and the order has yet to be shipped. Personally i think is stupid to advertise the xmas sale and yet you can’t get until after the holidays.
STAY AWAY FROM THIS COMPANY! I ordered an upper at the end of November. They charged my card right away. I then attempted to contact them 3 weeks later as the order never left “Fullfilling”. The company has NO phone number listed and no customer email address. I even googled to see if they have one and nothing. Now ask yourself…what kind of company in a competetive market does not have a way for customers to quickly and easily contact them? I’ll answer..a company that doesn’t care about it’s customers.
The only way to contact them is filling out a form on their outdated website. So I did that asking for an update. Weeks went by with no answer and no email even acknowleding I contacted them. So I did it again and again and not response.
Fed up I contacted my credit card company to do a charge back. They asked if I had cancelled my order and I told them I haven’t even tried as the only method to contact Stag was their website form and they hadn’t answered me on that. They asked I at least try that first. So I went to Stag Arms website and once again filled out their contact form telling them how disappointed I was in their customer service, how I had tried contacting them multiple times with no response etc, and that to cancel my order.
Now mind you….the day before I had tried one last time to contat them for an order update and go no response. Anway…an HOUR after I submitted that form I got an email from them cancelling my order. So obviously somebody is monitoring the website form submissions. So instead of reaching out to me to try to make it right, apologize for their lack of updates, etc. and trying to maintain me as a customer they just canceled the order.
That my friend is a compay who cares nothing about either it’s reputation or it’s customers. Can you imagine how they will treat you if you should ever have an issue with their product?
My advice would be to buy from a company that actually cares about it’s customers.
Ordered an upper the first week of November, emailed 12+ times with no response. Called them 5 times with a promise of shipping soon. Charged my cc right a way and still no Upper. Get emails from them daily about sales and specials. NFW. this is my last time I will deal with these A-holes. Still no Upper…
We apologize about the lack of communication on your order from November. At that time our customer service team was receiving a large volume of contacts, which wasn’t allowing us to respond within our desired time frame.
We understand your frustration with your product being shipped as well, and would like to discuss your experience further. Please contact us at [email protected].
My rifle (ordered in the Black Friday sale) took over a month to finally arrive, & the iron sights 2 weeks beyond that, which was annoying, but their customer service department was very responsive the whole time. My longest wait on the phone was 30 minutes, and that was the Tuesday after Thanksgiving, when they were super-busy processing all the orders from the weekend sale. All other calls were around a 5 minute wait.
Their Contact Us info is at the bottom of every page of their website. The number is 860-229-9994.
Hi Jim Bremer,
We apologize about the lack of communication on your order. While we do have our contact information on our site, I understand how it could be missed because it is at the bottom of the page. We did receive a high volume of contacts during that time period and were unable to respond to each within our desired time frame.
We would like to hear about your order experience, as it will assist in improving in the future. Please contact us at [email protected].
I’m very disappointed to read of other Stag buyers having the same problems that I do…that being: No shipment and no communication. My order was placed 3 weeks ago for a complete upper. After 4 attempts through the worthless “customer service form”, I started calling. No humans were contacted as each call went directly to voicemail.
Finally, success! I reached a young lady that said there were only TWO people that handled customer service and one was out. I gave her my order number, and she “thought” it might be 3 more weeks…I said “you think?” and she said “yeah, they’re kinda behind”.
One more week, and this order gets canceled…by the way I laughed at the author of this piece when he bragged on their customer service…Caveat Emptor!
Hi Raymond Ford,
We appreciate your time in giving this feedback, and we apologize about the lack of communication on your order. I know your added feedback will assist us in future improvements, and would like you to reach out to us at [email protected] to discuss your experience further.
Having same issue with no response from customer service, purchased a Stag-10 on Black Friday, all I want is an estimated shipping date, willing to wait but the lack of communications is really bothersome.
I am a return customer, doesn’t seem to be the same company as it once was, different people at the helm and it shows! For now I am still waiting but I do have limits, new buyers beware.
I’m sorry to hear about your experience with our customer service team and I apologize for the lack of communications. I would like to hear more about your experience, as I know it would further assist us in improvements to our team. Please contact us at [email protected].
My AR all started with a stripped Stag lower from my LGS. Since then, I’ve ordered a lower parts kit and nickel boron BCG directly from Stag Arms website. Shipping took some time, but, I am very satisfied with the quality components I received. I recently ordered a Stag 15 Minimalist Upper to convert my frankenstein to a bonafide complete Stag rifle. It may be a while before I receive it, but, I’m sure I’ll be happy with my new upper. Patience is a virtue, guys. Where Stag Arms lacks in shipping speed and customer service- they more than make up for with quality assurance and pride in their workmanship. It’s well worth the wait!
Just an update as I have read all the comments about lack of visibility and delays in shipping. Ordered an upper last night and received email this morning that item had shipped. Would think that’s a very quick turnaround and have had no issues so far, Will continue to monitor and will update if things change.
Why isn’t the Model 2 mentioned?
We are currently in contact with the writer to offer updates on our products/services. The Model 2 has recently been updated to the Stag 15 M4, which can be upgraded to remove the carry handle in place for a Magpul MBUS Rear Sight. Please feel free to reach out to use with any questions to [email protected]
Ordered a 15L LEO December 29th with the nickle boron BCG and have still not received it. I can’t believe they are the only company to make a true lefty AR. I could have learned to shoot righty by now.
Hi Joe M,
I’m sorry to hear about your experience with our shipping department. We are always working to improve our processes and I know that your feedback from your experience would help us improve. I would like for you to reach out to us at [email protected] to learn more.
Update to January post: still no upper. First, is was the NiBo BCG and now it’s the SS barrel not available. Yet I still get daily sale emails! I call BS on this outfit.
I had a great experience with the product and customer service was spot on. I just placed another order since some stuff went on sale. I spoke to a rep several times they have been slammed with demand because their product is so popular and adaptable. Rick Bergen is VP of Sales and good to work with. They use email and have direct extensions. 860.229.9994 x23
Hi Derrick R,
Thank you for your feedback on your experience with Stag Arms. We strive to have this type of feedback with every order that comes through our business. We appreciate you taking the time to let us know your thoughts, and please feel free to contact us with any additional questions on your product/orders at [email protected].
I ordered 3 weapons in Dec. My card was charged 3600.00 inn Dec, here it is March and I have no weapons from them. Have made several calls to them and I get the same response, it will ship soon.. I want to order 2 more guns but because of this delay, I will never buy another gun from stag arms. A quality gun is no good if you can’t get it
Hi Bob Baker,
Thank you for your feedback on your experience, and I apologize your order has taken so long to ship. I would like to hear some details on your order, if possible, could you email us directly at [email protected]. We appreciate you taking the time to let us know your thoughts.
When if ever did you receive the 3 that you ordered? Sounds like a nightmare. Hope they took care of you.
Stag Arms has amazing products. I however have to say they have deplorable customer service. I am on week 5 waiting for an upper I was told would be ready in 3 weeks. I had to reach out to Stag arms, they didn’t reach out to me until after 6 inquiries into the hold up. Then I was told there would be no compensation for the delays and also NO REFUNDS! So they currently have $1,200 of mine hostage.
Thanks for the reviews, I was going to purchase a couple of complete uppers from Stag but I think I’ll take my $$$ and time elsewhere. Too bad because I really like my other LH Stag AR.
Wise choice Stag is having other issues and is not concerned about happy customers.
Company’s like this need pushed, review online the process of sending a demand letter and how to file a lawsuit in small claims. Keep every email you send them. Include your travel expenses and put them on notice. If the public keeps buying from them they will not change. You as the public must demand better service to get it.
Terrible customer service, bought a 9mm tactical and the mag falls out of the lower. They know they have an issue, service had 2 options to fix on their first email. Future customers stay away until they fix their company. I have been in contact with several departments with in Stag. Still no resolution.
WOW thanks think i will stay away ….Sad was going to big up a complete upper …
I purchased a 9mm tactical. It doesn’t hold the mag in. When contacting service they had a response prepared about mass produced item. It’s their production process, that’s not an excuse. Service is responding every other day suggesting they had an issue with a whole run of lowers. The lower’s slot is not machined deep enough and their quality control did not catch it. Their customer service is terrible. I suggest buying else where. And notice the responses are 3 months later. Stag is not concerned about customer retention.
I currently have issues with a 9mm tactical not holding the mag. Stag still has terrible customer service. Their excuse for this poor quality was it is a mass produced item. Service responds every other day so they must be getting hammered with problems. I suggest you shop else where.
Not sure why Will Ellis says the Stag 15 M4 is not a ‘serious tactical firearm’ The things that matter… twist rate, receiver, trigger, barrel, BCG, are all identical to the Stag 15 Tactical. Granted, no rail on the M4 to attach preferred items but still, the trigger pull delivers the same result.
Not sure why Stag 15 M4 does not get props as a battle ready firearm. The twist rate, barrel, receiver, trigger, BCG…are all identical to the 15 Tactical. Granted, the M4 doesn’t have an M-LOK handguard to attach preferred implements but the M4, when the trigger is pulled, is delivering the round no differently than the 15 Tactical.
I just ordered a stag15 yesterday. I wanted to upgrade the rifle as much as possible. Stag offered 20% off. So that was a fine deal. I spent in total near 1k, but I got everything top of the line with all the bells and whistles. Custom trigger, muzzle brake, mbus sights, stock, charging handle, bolt carrier assembly… literally everything is upgraded. I had called customer service with a question about the trigger, and the rep was actually educated and was knowledgable. The customer service agent changed my order for me to get a better trigger assembly than the other 2 stage trigger I had ordered. So that was great. My order was charged right away and now says fullfuling. I hope it doesnt take long to ship to my ffl. Hope they can earn my business again in my future valkyrie build I want to do.
Did you get the rifle yet?
Check Stag Arms rating with the BBB. They are difficult to deal with and I found their customer service very poor. I was told it would be 2-4 weeks to build then had issues with mag retention. Missed a competition because of Stag Arms. I recommend avoiding doing buissness with them.
Ordered the Model 1 in Dec. 2014. Shot more in the past year but many rounds have been fired without a single FTF or FTE. Did an upgrade to a nickel/ boron BCG and changed out standard buttstock and handguard…all as a matter of personal preference. Great rifle. Don’t need anything else.
hey Chris B
It’s awesome you answer this forum but how about answering your [email protected] I have sent several in regards to stag 10 308 failure to load. STILL WAITING
Mark Malkowski was a staunch defender of the second amendment, not a staunch defender of gun control. Please fix the story. Thanks.
I ordered a stag and one week later called to get my eta. The very helpful lady said it was in production. I had the gun in hand two weeks later. Very happy with the experience.
My son and I have three Stag Arms and a month ago he ordered another as a Christmas present for his daughter. Despite several calls to obtain a shipping date he was never given an answer. Yesterday he learned a charge was made to his credit card on the order date. What kind of company charges for an item weeks before it is shipped. When he complained today he was treated rudely and hung up on. We have been happy with their product but their current customer service leaves a lot to be desired. No more Stag Arms for us and we are going to discourage everyone at our shooting range to follow suit. It doesn’t make any difference how the product performs if the customer service stinks
Wow ! This has really opened my eyes about Stag Arms . I was seriously thinking of ordering a left handed Valkyrie until reading all of the issues with receiving products and customer service . It seems as though they keep apologizing and saying how much the feed back brings these issues to their attention but after a year it doesn’t appear anything has changed . I’ve read of no complaints with products just orders and customer service ……To bad ….with all of the choices in the AR market I can continue to shoot a right handed model of but it would have been nice !
Don’t by from Stag Arms. Stag Arms has a terrible business policy of taking orders and charging credit cards they knowingly cannot or will not fill without warning to the purchaser. Do not be full by the tacticool web chat. Stag Arms is poorly run business for cookie cutter parts. Nothing they provide is so unique that as a consumer you should voluntarily give them money in the for of free interest loan in hopes of being blessed with delivery some day. Stag Arms is broken as a business.
Agree. Had a similar problem with a nib bcg. Cancelled my order and got my money back. Wont be ordering directly from them anytime soon.
I have ordered eight of there rifles. I have dealt with Jordan. I have had no problems with the orders are the communication with him. They are well made and have a very good fit and finish.
Total bullshit….they ZERO left handed parts in stock but plenty of right handed stuff.
They screw lefties..period
I had similar problems with Stag Arms as are listed here. I ordered a complete rifle kit minus the lower on 1 November 2018. My debit card was charged 4 days later on the 5th of November. I finally received the kit 75 days later on 18 January 2019. Most reputable companies will not charge you until they fulfill your order not take your money and wait almost 3 months to deliver. Not a good way of going business. Can’t believe they are still in business. If you order from them just be prepared to pay up front and not recieve your product for months to come. By the wayn thier website showed the product I ordered was in stock…..
This company sucks period!!!
I have been waiting almost 3 weeks for a lefty upper…thank i ordered from one of their dealers and not them.
They literally have nothing in stock!!
If you want quick rifle kits or add on parts – there are plenty of reduced price/quick delivery retailers available everywhere. But the Stag 8L that I purchased years ago, and now custom-modified – is top tiered and quality better than most today. It’s just too bad they no longer make their L-hand piston model – – as I certainly won’t be parting with mine, Period !!! Top quality, stacking accuracy, and draws much attention everywhere I shoot !!
My advice to Stag Arms – Return to your SUPERIOR piston model, Till then – – – carry on the excellence…..
I am overwhelmed and saddened to read these kind of problems with Stag Arms. My buddy has purchased several of their rifles and talks very highly about Stag Arms with their quality and warranty. I am a first time buyer and am considering the Stag PCX 9 mm, but the problems that I read will be keeping me away from this company until I see that they get their customer service straightened out. This is a serious problem!! Longer lead times can be a problem unless managed properly. Is this growing pains, or just poor management with bad employees? Or employees not being treated properly or are there not enough employees? Sounds like a combination of problems.
The company must stay on top of the process and continually update their website with stated lead times on orders. They need to ratchet up customer service and add staff if necessary. I have no problem buying a product with longer lead times if they tell me up front and keep me updated, especially if it is a quality product!!
I have also read of some problems with magazine retention being a problem as well as warranty dispute and lack of company response to e-mail questions. This needs to be fixed immediately!!!!
I would love to get one of their 9 mm pistols based on word of mouth and their reputation, but they are not showing that they will rise up and overcome their problems. What a mess and too bad Stag Arms. – VERY SAD
NOT HAPPY with new owners (White Wolf Capital). I own 3 Stag rifles prior to the takeover of the new company and love them HOWEVER I ordered a Stag 10 24″ 6.5 Creedmoor from Stag Arms at the NRA show on April 26th and have NOT received my order yet they had no problem charging my credit card almost 2 months ago. I keep getting excuses. I don’t want excuses, I want the rifle I paid for as promised. I’m giving them a very small window to complete my order then I’m cancelling and purchasing elsewhere. What a shame, use to be a GREAT company but now not sure anymore.
I ordered my Stag AR 15 through Brownells and received it in 5 days. Price was 100.00 bucks cheaper than Stag website with free shiping !!
Purchased a lefty upper varmiter a couple of months back, finally got out to shoot it and it would not eject the spent round. Contacted Stag Arms they sent out an RMA and said they knew a couple of barrels got out with the wrong gas port. Had to send in the entire upper, so I had to purchase my own bolt group assembly and charging handle because stag doesn’t sell a complete upper anymore. Sent it off took about 3 weeks but I just got it back tonight all excited to put everything back together. I look it over to see if everything is good and now I have a broken charging handle and scratches on my hand guard and barrel. From this point forward I will never send anything back to Stag Arms horrible customer service, I spent over $500 bucks of hard earned money and they send back a something I have to buy again because they don’t care that much about the customer. Great job Stag!!!